Reinelt Games
A little help with your next roll.
For Roll Blox support, email reineltgamesdeveloper@gmail.com.
In builds with in-game reporting, open Settings → Account → Help & Support, or pause a level and choose Report a problem. Pick a category, describe what happened and tap Send. Your game account, device, settings and level details are included automatically. Open My reports to check replies and add details while a request is open. Closed requests cannot receive further player replies; start a new report if you still need help. Requests and replies are removed by daily cleanup after 30 days closed, or 90 days from creation, whichever comes first.
If you are offline, a submitted report stays on this device until you open Support online. “Saved to send” means it has not been delivered yet. You do not need to enter an email address or password.
Older beta builds can still use email. In build 82, find your code under Settings → Account → Support ID → Copy. Include your player name, device and game version. The code helps us find an installation; it is not proof of ownership and can change after a reinstall. Never send passwords, sign-in codes or payment card details.
Messages and gifts
In builds with the inbox, open Settings → Account → Messages & gifts to read developer messages and collect any included reward while online. Collected entries disappear from the inbox. Each reward can be collected once per eligible account, and earned rewards remain after the message expires. There is no player-to-player messaging.
Restore a purchase
Open the game, go to Settings → Account → Restore Purchases, and use the Google Play account that made the purchase. An internet connection is required. If an item is still missing, contact support with the Google Play order reference.
Recover progress
If you previously linked Google Play Games, sign in with the same Play Games account and use the account-link option in Settings. Cloud recovery requires a connection and an existing linked save. Current builds back up ordinary achievement counters and custom skin appearance alongside solo progress. Build 81 and later also back up editor milestones, community discoveries, Endless variants and soundtrack goals. Keep the game updated on every device; an older beta may pause cloud sync rather than replace a newer save format. Purchases, fragments and ranked rewards are verified separately by the game server. Display and control preferences stay on the device. Android-to-iOS save transfer is not yet available. Contact us before deleting local data if you are trying to recover progress.
Ads and the two shop offers
Remove Ads removes automatic ads and unlocks offline Classic, Laser, Endless and local level editing after online verification. No Ads + All Skins adds the 76 standard skin presets. The ten Time Crunch rank reward skins remain earned separately. Optional rewarded ads remain available by choice.
Game modes and connection
The game includes Classic, Laser, Time Crunch and Endless. Free play requires an internet connection. A verified one-time Remove Ads or No Ads + All Skins bundle purchase unlocks offline Classic, Laser, Endless and local level editing. Eligible gameplay skin progress can still be earned offline. Time Crunch, including Practice, community browsing and publishing, leaderboards, rewarded ads, daily and weekly challenges, purchases and cloud sync require internet. A reinstall or new device needs an online account and purchase recovery first.
Build and share puzzles
Choose Level Editor on the main menu to create a puzzle, save a draft or browse community levels. Clear your own puzzle before publishing it. Local drafts stay on this device and are not included in cloud recovery. Publishing and community browsing require internet. A verified Remove Ads or bundle purchase also allows offline editing and play of saved drafts.
Skin and achievement goals
There are three builder routes: finish three different Classic boards you made for Honeycomb, three Laser boards for Topographic, or three of each for Voxel. Circuit rewards 100 Endless clears; Hexgrid rewards 25 clears in one run. Voxel also remains a bonus for the featured Level of the Week creator. Skins you already earned remain yours.
Use Play in the editor and reach the goal yourself. Check previews do not count, and renamed copies count once. Publishing milestones count successful verified uploads; community-clear goals count puzzles shared by other creators. Soundtrack goals count at least 30 audible seconds of each track while the game is active. These are achievements, not a requirement to keep playing.
Google Play Games achievements require Play Games sign-in to report to Google. Local progress can be credited later when connected. Private editor drafts are stored on this device, even when their completed milestones are included in your linked cloud progress.
Report community content
Open a puzzle's More menu to report the level or its creator. Choose Hide this creator inside the report dialog to stop seeing their levels. You can undo that action immediately after hiding them. You can unpublish your own levels from My uploads. For moderation questions, contact the support address above.
Sharing rules
Share puzzles you made. Do not post offensive names, harassment, personal information or spam. Content that breaks these rules may be hidden and accounts may be suspended. There is no chat or player-to-player direct messaging. Private support replies are between you and Reinelt Games.
Account and data requests
Visit Delete account and data to request deletion, including if you no longer have the app. For other privacy requests, see our privacy policy.